Frequently Asked Questions
Everything you need to know about shopping with Cathrine Hammel.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by location, usually ranging from 3 to 7 business days.
How do I return an item?
You can return any unworn, unwashed items with original tags within 14 days of receipt. Please use our online return portal to generate a shipping label and initiate the process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Where are your products manufactured?
Cathrine Hammel is committed to ethical production. Our collections are primarily produced in selected factories in Europe and Asia that adhere to high standards of craftsmanship and fair labor practices.
How do I care for my knitwear?
To maintain the quality of our signature knits, we recommend hand washing in cold water with a mild wool detergent and laying the garment flat to dry to prevent stretching.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.